Shipping

We strive to achieve the lowest possible shipping prices for you.  Your order will ship by FedEx generally within 24 hours.  If there is a delay, we will notify you via e-mail.  Shipping charges start at approximately $8.00 (average is generally $10.00-12.00) in the Continental US and increases with weight.   Shipping calculations are based on the actual weight of the item for most product.  There are rare surcharges for packages that are oversize or overweight.

Shipping totals are always listed for your review prior to order completion.  We will send a confirmation of your order via e-mail when your order is received.  Another notification will be sent via e-mail when your order has been shipped with the FedEx tracking number.

Shipping Errors

 If you receive a damaged, broken or defective item--you need to notify us immediately with a detailed description of what is wrong.  We need to determine if it was a hidden damage from the manufacturer, FedEx damaged, or inadequate packaging.

If you receive a damaged item from FedEx, we will ship another item at no charge to you and we will file a claim with FedEx for the original shipment.  You need to hold onto the damaged item for 7 business days in case FedEx picks up the damaged item.  We must be contacted on shipping damages within 10 days from the day the order was shipped, otherwise no credit will be able to be given on freight claimed damages.  The reason is that there are only a certain number of days following shipping that claims must be submitted.

Defective Items

 If you receive a defective item--another item will be shipped at no charge by FedEx ground and a claim will be filed with the vendor.  You need to hold onto the defective item for 7 business days in case the vendor wants the item back.

Returns

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. There is a 20% restocking fee if the item is in restockable condition (we must be able to put it on our shelves as a new product).  You must email the refund request to support@mybirdfeeders.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.