Store Policies
Accepted Methods of Payment. We accept Visa, MasterCard, American Express and Discover. We also accept PayPal.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using FedEx Ground Service.
Damaged Shipments. If you receive a damaged item from FedEx - we will reship another item at no charge to you and then file a claim with FedEx for the original shipment. You need to hold onto the item for 7 business days in case FedEx picks up the damaged item. We must be contacted on shipping damages with 10 days from the day the order was shipped, otherwise no credit will be able to be given on freight claimed damages. The reason we have to do this is that we only have so many days from the day it was shipped to file a claim with the freight company.
Manufacturers Defects. If you receive a defective item--we will reship another at no charge via FedEx ground and file a claim with the vendor. You will need to hold onto the item for 7 business days in case the vendor call tags the item back.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. There is a 20% restocking fee if the item is in restockable condition (we must be able to put it on our shelves as a new product). You must email the refund request to support@mybirdfeeders.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.
